SMS Notification Consent Process
How we obtain consent and comply with TCPA regulations for SMS notifications
How Consent is Obtained
MissedCallSMS operates on a verbal consent model where customers provide consent by initiating a phone call to a business phone number. This consent mechanism is compliant with TCPA regulations as it falls under the category of transactional communications.
Key Principle
The act of placing a call to a business constitutes implicit consent to receive a one-time transactional SMS notification if the call is not answered. This notification is directly related to the customer's attempted communication and serves the legitimate business purpose of acknowledging the missed interaction.
Verbal Consent Script
While consent is implicit through the act of calling, businesses using MissedCallSMS may choose to communicate the following consent terms through their voicemail greeting or IVR system:
"By calling this business number, you consent to receive an automated SMS notification if we are unable to answer your call. This is a one-time message informing you that we missed your call and will contact you back. Standard message and data rates may apply. You may reply STOP to opt out of future messages."
Consent Details
Method
Verbal consent via inbound phone call
Trigger
Customer initiates call to business
Record Keeping
Call logs including caller ID, timestamp, and business number called
Frequency
One message per missed call only (no recurring messages)
Message Type
Transactional notification (non-marketing)
Opt-Out
Reply STOP to any message
Sample Message
Here's an example of what a typical missed call notification looks like:
Hi! We missed your call at [Business Name]. We'll get back to you shortly. Reply to this message or call us back at [phone number]. Reply STOP to opt out. Msg & data rates may apply.
Just now
Data Collection & Privacy
What We Collect
- Caller phone numbers collected only from inbound calls
- Call timestamp and duration information
- Business phone number that was called
- SMS delivery status and timestamps
How We Use It
- Numbers are used solely to send missed call notifications
- No marketing messages are sent through this service
- Data is not sold or shared with third parties
- Customer data is protected per our Privacy Policy
Opt-Out Process
We respect your right to opt out of SMS communications at any time. The process is simple and immediate:
Reply STOP
Simply reply "STOP" to any message you receive. The opt-out is processed immediately and automatically.
Immediate & Permanent
Your opt-out is effective immediately. You will not receive any further messages from that business number.
No Re-enrollment
Once opted out, you won't be automatically re-enrolled. Your preference is stored permanently.
Opt Back In
If you change your mind, you can opt back in by calling the business again and providing fresh consent.
Note
Opting out from one business does not affect messages from other businesses using MissedCallSMS. Each business maintains a separate opt-out list.
Regulatory Compliance
TCPA Compliance
Our service complies with the Telephone Consumer Protection Act (TCPA) by only sending transactional messages in response to customer-initiated calls. These are not marketing or promotional messages.
Twilio Best Practices
Messages follow Twilio's messaging best practices including proper opt-out mechanisms, message identification, and content guidelines.
Opt-Out Instructions
All messages include clear opt-out instructions and information about potential message and data rates.
Carrier Compliance
Messages comply with carrier guidelines and regulations. Standard message and data rates may apply based on the recipient's mobile plan.